01Sizing
Get the right fit the first time.
How do I choose my size?
Our sizes are based on weight, and every piece has its own chart. Open the size guide or tap “Find my size” on the product page, enter your weight, and your size appears.
I'm between two sizes. Which one?
Size up. You keep the shaping effect and gain all-day comfort.
What if the size doesn't fit?
You can exchange it within 30 days of delivery if it's unworn, unwashed and has all its tags. Email hello@sanuwear.com with your order number.
Can you recommend a size for me?
Yes. Send your height and weight to hello@sanuwear.com and we'll reply within 1–2 business days, Monday to Friday.
02Products
Fabrics, shades and care.
Which color should I pick for the fleece-lined tights bodysuit?
The bodysuit is black; the color you choose is the shade of the tights: Vanilla (fair), Tan (light to medium), Bronze (medium to tan) or Espresso (deep).
Can I use the bathroom without taking it all off?
Yes. The Easy-Off bodysuit has a back opening, and the fleece-lined tights bodysuit has an overlapped gusset, so there's no need to remove the whole piece.
What are the products made of?
The exact composition is listed on each product page. For example, the fleece-lined tights bodysuit: bodysuit 74% nylon, 26% spandex; tights 70% polyester, 16% nylon, 14% spandex.
How do I care for my shapewear?
Cold hand wash, or cold machine wash in a mesh bag. Lay flat to dry.
Does the bra have underwire?
No. It supports without wire, with wide 1.18 in (3 cm) adjustable straps and a hook-and-eye back closure. Wear the straps straight or criss-cross.
03Shipping
Times, rates and tracking.
Where do you ship?
Canada and the United States. All prices are in US dollars (USD).
How much is shipping?
Free standard shipping on orders of $75 USD or more; otherwise $9.99 USD. Express shipping: $12 USD. Shipping costs are shown at checkout before you pay.
How long does delivery take?
Orders are processed within 1–3 business days. Most orders arrive within 7–12 business days after purchase. Express adds 1–2 business days in transit after processing. Shipping policy.
How do I track my order?
As soon as your order ships, you'll get an email with your tracking number. You can also find it in your account.
My package isn't moving. What now?
If tracking shows no movement for 10 business days, or your package is marked delivered but you didn't receive it, email us and we'll resolve it with the carrier.
04Returns & exchanges
30 days to change your mind.
What's your return window?
30 days from delivery. For hygiene reasons, items must be unworn, unwashed, with all original tags and in their original packaging.
How do I start a return?
Email hello@sanuwear.com with your order number. We'll send the return address and instructions. Ship the item back with tracking; return shipping is paid by the customer.
When will I get my refund?
Once we receive and inspect your return, approved refunds go back to your original payment method within 5–10 business days.
My item arrived damaged or wrong.
Email us within 7 days of delivery with your order number and photos. We'll send a replacement or a full refund at no cost to you.
05Orders & payment
Secure checkout and offers.
Is checkout secure?
Yes. Payment goes through Shopify's secure checkout. Applicable taxes and shipping costs are shown before you pay.
How do bundle discounts work?
15% off 2 pieces and 25% off 3 or more, applied automatically at checkout.
Who runs SANUWEAR?
SANUWEAR is an independent Montréal brand operated by LES SERVICES DE PSM INC. (Québec enterprise number 1175736892). Contact details.
No answer found. Email us at hello@sanuwear.com.
Didn't find your answer?
We reply within 1–2 business days, Monday to Friday.